Patient Services Rep I - Bilingual EN/ES Front Desk

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 38,000 - 45,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Rep I to provide a positive experience for patient-families. Primary duties include handling incoming calls, registration, check-in/out, and collecting co-pays or deductibles.

Two key responsibilities are coordinating appointment scheduling and ensuring accurate, courteous service at the front desk. High school diploma or GED is required, with customer service experience preferred.

Qualifications

• 1 year of customer service experience, preferably in a medical front office.
• Basic computer skills, filing and organizational abilities.
• Ability to interact effectively with the public.

Responsibilities

• Answer incoming calls and assist with front desk tasks.
• Register patients and facilitate check-in/check-out procedures.
• Collect co-pays/deductibles and schedule appointments.

Skills

Customer service

Computer literacy

Organizational skills

Public interaction

Education

High school diploma or GED

Tools

Medical front office software

Job description

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Rep I to provide a positive experience for patient-families. Primary duties include handling incoming calls, registration, check-in/out, and collecting co-pays or deductibles.

Two key responsibilities are coordinating appointment scheduling and ensuring accurate, courteous service at the front desk. High school diploma or GED is required, with customer service experience preferred.