Patient Services Pro - Ambulatory Front Desk

Ocean State Job Lot; Northern, Los Angeles (KY, CA); Hybrid; USD 30,000 - 47,000; Full time

Job summary

MLK Community Healthcare in Los Angeles, CA seeks a Patient Service Representative to be the welcoming front for patients, handling registrations, eligibility verification, scheduling, and patient communication. The PSR supports efficient patient flow in a high-volume ambulatory setting and collaborates with clinical teams to ensure timely care and accurate revenue cycle processes.

The role emphasizes patient-centered service, HIPAA compliance, and effective use of EMR and scheduling systems,

Qualifications

• High School graduate or equivalent required.
• Front office training education preferred.
• At least one year of experience in a medical front office setting or similar.
• Experience with insurance eligibility/verification and EMR systems.
• Bilingual Spanish skills strongly preferred.

Responsibilities

• Serve as the first welcoming point for patients and visitors with excellent customer service and professionalism.
• Perform complete patient registration and verify insurance eligibility.
• Maintain accurate provider schedules and manage appointment calendars.
• Collect copayments and patient balances in accordance with policies.
• Maintain HIPAA compliance and confidentiality at all times.
• Support front desk operations and communication with clinical teams to improve patient flow.

Skills

Customer service

Multitasking

Scheduling systems

Insurance eligibility

Bilingual Spanish

Education

High School diploma

Front office training

Tools

EMR systems

Registration software

Job description

MLK Community Healthcare in Los Angeles, CA seeks a Patient Service Representative to be the welcoming front for patients, handling registrations, eligibility verification, scheduling, and patient communication. The PSR supports efficient patient flow in a high-volume ambulatory setting and collaborates with clinical teams to ensure timely care and accurate revenue cycle processes.

The role emphasizes patient-centered service, HIPAA compliance, and effective use of EMR and scheduling systems,