Patient Services Representative I

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); Sur place; USD 30 000 - 45 000; Plein temps

Résumé du poste

Children's Hospital Los Angeles (CHLA) in Los Angeles, CA, is seeking a Patient Services Representative I. This role supports the Behavioral Health Outpatient administrative team by providing a positive patient-family experience through clerical tasks, call handling, registration, and check-in/out processes.

The position operates Monday–Friday, with 8-hour shifts at CHLA’s Wilshire and Vermont offices. The role requires at least one year of customer service experience, preferably in a medical

Qualifications

• One year of customer service experience, preferably in medical front office.
• Basic computer, filing, and organizational skills.
• Ability to deal effectively with the public.

Responsabilités

• Answer incoming calls and assist patients and families.
• Register patients and assist with check-in/out procedures.
• Collect patient co-pays or deductibles; schedule and verify appointments.

Connaissances

Customer service

Communication

Clerical tasks

Front desk

Formation

High school diploma or GED

Outils

Office software

Description du poste

Schedule: Monday-Friday, 8hr shifts. Start time can be 7:30am-8:30am.

The location for this position is at our offices on Wilshire and Vermont.

Purpose Statement/Position Summary: The Patient Services Representative I provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments.

The Behavioral Health Outpatient administrative team is responsible for ensuring patients can easily access behavioral health services and receive a positive experience throughout their care journey. This role is essential to maintaining efficient clinic workflows, supporting providers, and helping patients navigate access to behavioral health services.

Minimum Qualifications/Work Experience Required: One year experience in customer service, preferably in a medical front office setting. Basic knowledge of computers, filing and organizational skills required. Ability to deal effectively with the public. Preferred: Bilingual English/Spanish.

Education/Licensure/Certifications: High school diploma or GED required.