Patient Services Representative III

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Rep III to ensure a positive experience for patients and families. The role includes handling front desk tasks, answering calls, registering patients, and coordinating check-in/check-out services.

The position also involves collecting co-pays, verifying appointments, and completing financial clearance, while supporting providers and contributing to divisional performance metrics.

Qualifications

• 1 year of customer service experience in a medical front office setting.
• Basic knowledge of computers, filing, and organizational skills.
• Ability to deal effectively with the public.

Responsibilities

• Answer incoming calls and assist patient families.
• Handle registration and patient check-in/out procedures.
• Collect patient co-pays or deductibles and verify appointments.

Skills

Customer service

Front desk

Computer skills

Communication

Education

High school diploma or GED

Tools

EMR (Electronic Medical Records)

Job description

Schedule: Monday-Friday; 8:30am-5:00pm

Purpose Statement/Position Summary:

The Patient Services Rep III provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments. Completes financial clearance and authorization duties, serves as the administrative support for assigned providers. Works closely with assigned providers to ensure follow up care is completed. Assists with creation and review of divisional performance reports and metrics.

Minimum Qualifications/Work Experience Required

• One year experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills required.
• Ability to deal effectively with the public.

Preferred

• Bilingual English/Spanish.
• 3+ years in medical office setting.
• Experience coordinating outpatient surgical procedures.
• Experience with patient scheduling, insurance verification, and authorization submissions.
• Advanced knowledge of insurance plans, coverage verification, and referral/authorization processes.
• Excellent verbal and written communication skills.
• Strong collaborative skills with the ability to work effectively in a team-oriented environment.
• Demonstrated ability to provide exceptional customer service while managing multiple priorities.

Education/Licensure/Certification:

High school diploma or GED required.