Patient Services Rep II

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 38,000 - 50,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Representative II to enhance patient-families' experiences by managing clerical tasks, including call handling, registration, and billing support.

The ideal candidate will have at least 1 year of customer service experience, preferably in a medical setting, and must possess a High School Diploma or GED. Bilingual skills in English/Spanish are preferred.

Qualifications

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.

Responsibilities

• Provide patient-families with a positive experience at CHLA.
• Perform clerical tasks associated with answering incoming calls and registration.
• Assist with financial clearance and authorization duties.

Skills

Customer service skills

Organizational skills

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Schedule

Monday-Friday, Day Shift; Onsite

Purpose Statement/Position Summary

The Patient Services Rep II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, making outbound calls, collecting patient co-pay, deductibles, and/or outstanding balances. Completes financial clearance and authorization duties, serves as the administrative support for providers. Works closely with providers to ensure notes/documenting and corresponding billing is completed in a timely manner. Assists with creation and review of performance reports and metrics.

Minimum Qualifications / Work Experience

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.

Preferred

• Bilingual in English/Spanish.
• 3+ years of experience in medical office setting.
• Ability to provide customer service over the phone.

Education / Licensure / Certifications

High School Diploma, GED, or equivalent required.