Patient Services Rep I

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 38,000 - 45,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Rep I to provide a positive experience for patient-families. Primary duties include handling incoming calls, registration, check-in/out, and collecting co-pays or deductibles.

Two key responsibilities are coordinating appointment scheduling and ensuring accurate, courteous service at the front desk. High school diploma or GED is required, with customer service experience preferred.

Qualifications

• 1 year of customer service experience, preferably in a medical front office.
• Basic computer skills, filing and organizational abilities.
• Ability to interact effectively with the public.

Responsibilities

• Answer incoming calls and assist with front desk tasks.
• Register patients and facilitate check-in/check-out procedures.
• Collect co-pays/deductibles and schedule appointments.

Skills

Customer service

Computer literacy

Organizational skills

Public interaction

Education

High school diploma or GED

Tools

Medical front office software

Job description

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Purpose Statement/Position Summary: The Patient Services Rep I provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments.

Required

• 1 year of experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills.
• Ability to deal effectively with the public.

Preferred

• Bilingual in English/Spanish

Education/Licensure/Certifications

High school diploma or GED required.