Senior Patient Services Specialist

The University of Texas Medical Branch; Galveston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The University of Texas Medical Branch is seeking a Patient Services Specialist II to maintain a positive patient experience by coordinating clerical and medical activities for the healthcare team. You will manage patient registration, scheduling, and access to UTMB services for new and returning patients.

Role requires an Associate’s degree with at least one year of clerical or customer service experience. Excellence in communication and confidentiality is essential.

Qualifications

• Associate’s degree and one year of clerical or customer service experience. An equivalent combination of education and experience may be considered for this position.

Responsibilities

• Lead as a team leader and provide peer guidance and problem triage.
• Handle patient registration and clinic flow to maximize efficiency.
• Coordinate scheduling and financial counseling for day surgery; educate patients on billing.
• Answer calls with professional service and document triage and patient concerns.
• Verify eligibility and pre-register patients; communicate with providers and staff about access.

Skills

Excel

Word

Data analysis

Customer service

Communication skills

Database management

Education

Associate’s degree

Tools

Microsoft Office

Job description

The University of Texas Medical Branch is seeking a Patient Services Specialist II to maintain a positive patient experience by coordinating clerical and medical activities for the healthcare team. You will manage patient registration, scheduling, and access to UTMB services for new and returning patients.

Role requires an Associate’s degree with at least one year of clerical or customer service experience. Excellence in communication and confidentiality is essential.