Patient Experience & Scheduling Specialist

The University of Texas Medical Branch; Galveston (TX); On-site; USD 32,000 - 38,000; Full time

Job summary

The University of Texas Medical Branch is seeking a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling patient registration, and facilitating access to UTMB services for new and returning patients.

The role emphasizes delivering excellent customer service, collaborating with the care team, and ensuring accurate information flow while maintaining patient confidentiality and compliance with departmental policies.

Qualifications

• Associate degree and no experience; equivalent education/experience may be considered.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Interacts professionally with patients, physicians, referral sources, and treatment team.
• Answers calls accurately and with exceptional service; documents and triages calls for patient safety and satisfaction.
• Maintains patient confidentiality in handling information via email, computer, fax and mail.
• Escalates issues as needed and acts as patient advocate across departments.

Skills

Customer service

Communication

Problem solving

Data analysis

Education

Associate degree

Tools

Excel

Word

Database management

Job description

The University of Texas Medical Branch is seeking a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling patient registration, and facilitating access to UTMB services for new and returning patients.

The role emphasizes delivering excellent customer service, collaborating with the care team, and ensuring accurate information flow while maintaining patient confidentiality and compliance with departmental policies.