Patient Access & Care Coordinator

The University of Texas Medical Branch; Pearland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Medical Branch is seeking a Patient Services Specialist I in Pearland to enhance patient experiences by coordinating clerical and clinical activities, handling patient registrations, and guiding access to UTMB services for new and returning patients.

Responsibilities include delivering high-quality customer service, supporting scheduling and registration, and ensuring compliance with privacy and third-party requirements.

Qualifications

• Associate’s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
• Proficient in PC with experience in Excel, Word, and database management packages.
• Excellent human relations and written and oral communication skills.
• Ability to problem-solve.
• Analytical and ability to collect and trend data.
• Knowledge of patient care and patient problems.

Responsibilities

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times.
• Ensures caller’s needs are met and accurate information is obtained.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.

Skills

Excel

Word

Database management

Data analysis

Patient care

Communication

Problem solving

Education

Associate’s degree

Job description

The University of Texas Medical Branch is seeking a Patient Services Specialist I in Pearland to enhance patient experiences by coordinating clerical and clinical activities, handling patient registrations, and guiding access to UTMB services for new and returning patients.

Responsibilities include delivering high-quality customer service, supporting scheduling and registration, and ensuring compliance with privacy and third-party requirements.