Patient Experience Coordinator I

UTMB Health; Galveston (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

UTMB Health in Galveston is seeking a Patient Services Specialist I to enhance the patient experience by coordinating registration, clerical and medical activities, and access to services for new and returning patients.

The role emphasizes professional patient interactions, confidentiality, and efficient scheduling, with a focus on accurate information exchange and support for the care team.

Qualifications

• Associate’s degree required; experience may substitute.
• BLS certification must be obtained within 90 days of hire and maintained.
• Proficient in PC use with Excel, Word, and database management.

Responsibilities

• Provide high-level customer service to patients and staff.
• Coordinate clerical and medical activities and patient registration.
• Explain billing processes and financial responsibilities to patients.
• Obtain and document patient demographics and third-party coverage.
• Ensure privacy and secure handling of patient information.

Skills

Excel

Word

Database management

Communication

Problem-solving

Education

Associate’s degree

Job description

UTMB Health in Galveston is seeking a Patient Services Specialist I to enhance the patient experience by coordinating registration, clerical and medical activities, and access to services for new and returning patients.

The role emphasizes professional patient interactions, confidentiality, and efficient scheduling, with a focus on accurate information exchange and support for the care team.