Front Desk Patient Services Specialist I

The University of Texas Medical Branch; Webster (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Medical Branch in Webster, Texas seeks a Patient Services Specialist I to enhance the patient experience by coordinating clerical and clinical activities, handling patient registration, and facilitating access to UTMB services for new and returning patients.

The role emphasizes excellent customer service, scheduling accuracy, appointment reminders, billing overview, and confidentiality.

Qualifications

• Associate’s degree; no experience required (equivalent education/experience considered).
• Customer service excellence and patient care coordination.
• Strong written and oral communication abilities.

Responsibilities

• Provide high level customer service to patients and staff.
• Schedule appointments and coordinate financial counseling.
• Assist with patient arrival, paperwork, and chart preparation.
• Verify demographics and third‑party coverage; pre‑registration.
• Maintain patient confidentiality and accurate documentation.

Skills

Analytical skills

Communication skills

Problem solving

Patient care knowledge

Human relations

Education

Associate degree

Tools

Excel

Word

Database management

Job description

The University of Texas Medical Branch in Webster, Texas seeks a Patient Services Specialist I to enhance the patient experience by coordinating clerical and clinical activities, handling patient registration, and facilitating access to UTMB services for new and returning patients.

The role emphasizes excellent customer service, scheduling accuracy, appointment reminders, billing overview, and confidentiality.