Senior Patient Services & Scheduling Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Massachusetts General Hospital is seeking dedicated Practice Assistants for its rapidly growing Cancer Institute in Boston. Candidates will perform administrative functions such as handling patient visits, scheduling, and processing billing documents. Ideal candidates will have a High School Diploma or equivalent and 3-5 years of office experience with strong MS Office skills. This role is essential in supporting the patient care experience at a prestigious academic health system.

Qualifications

• 3-5 years of office experience required.
• Ability to manage non-routine phone calls and solve routine issues.

Responsibilities

• Perform administrative functions to support clinical service operations.
• Assist callers with inquiries and triage matters appropriately.
• Process patient billing forms and maintain appointment records.

Skills

Strong technology and MS Office skills

Advanced Outlook, Word, Excel, PowerPoint

Knowledge of office operations and procedures

Effective communication skills

Time management skills

Education

High School Diploma or Equivalent

Job description

Massachusetts General Hospital is seeking dedicated Practice Assistants for its rapidly growing Cancer Institute in Boston. Candidates will perform administrative functions such as handling patient visits, scheduling, and processing billing documents. Ideal candidates will have a High School Diploma or equivalent and 3-5 years of office experience with strong MS Office skills. This role is essential in supporting the patient care experience at a prestigious academic health system.