Patient Experience Lead - Advanced Services

Mercy; St. Louis (MO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Saint Louis, MO is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, administrative duties, and providing exceptional customer service.

You will work Monday–Friday, 8:00 a.m. to 4:30 p.m., with locations in Saint Louis or Washington, MO, emphasizing confidentiality and accurate billing knowledge in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience in Patient Services and related competencies.
• Strong communication and data-entry abilities.

Responsibilities

• Manage patient interactions and administrative tasks with professionalism.
• Provide exceptional customer service to patients and visitors.
• Enter data, schedule appointments, and handle documentation accurately.

Skills

Medical terminology

Insurance & billing knowledge

Excellent communication

Data entry

Customer service

Professionalism

Confidentiality

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Mercy in Saint Louis, MO is seeking an Advanced Patient Services Representative to ensure smooth clinic operations by handling patient interactions, administrative duties, and providing exceptional customer service.

You will work Monday–Friday, 8:00 a.m. to 4:30 p.m., with locations in Saint Louis or Washington, MO, emphasizing confidentiality and accurate billing knowledge in a fast-paced environment.