Senior Patient Services Coordinator - Scheduling & Ops

Mass General Brigham; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham in Boston seeks an experienced administrative and clinical support specialist to help run a smooth practice operation in the MGHfC Pediatric Allergy department. You will manage patient scheduling, check-in/out, and billing workflows while supporting physicians and staff.

The role requires Epic experience, 3–5 years in a healthcare setting, and strong MS Office skills. Onsite schedule, competitive benefits, and a collaborative team environment are offered.

Qualifications

• 3–5 years of experience in a healthcare or medical office setting.
• Experience with patient scheduling and insurance prior authorization processes required.
• Epic experience required, including navigating patient records and scheduling.
• Strong MS Office proficiency and ability to manage multiple tasks.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice.
• Make patient appointments and maintain appointment records; assist callers with inquiries.
• Process patient billing forms and scan documents to patient medical records.
• Acts as “Super User” for scheduling, registration, and billing systems and train others.
• Oversee daily activities of practice staff with supervision and ensure smooth operations.
• Handle co-payments and manage messages related to authorizations, questions, refills, and tests.

Skills

MS Office

Outlook

Excel

PowerPoint

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Mass General Brigham in Boston seeks an experienced administrative and clinical support specialist to help run a smooth practice operation in the MGHfC Pediatric Allergy department. You will manage patient scheduling, check-in/out, and billing workflows while supporting physicians and staff.

The role requires Epic experience, 3–5 years in a healthcare setting, and strong MS Office skills. Onsite schedule, competitive benefits, and a collaborative team environment are offered.