Temp Patient Service Coordinator – Outpatient Care

1200 The General Hospital Corporation; Boston (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Mass General Brigham in Boston is seeking a Patient Service Coordinator for outpatient settings. You will serve as the primary liaison between patients and the medical team, handling appointment scheduling, referrals, registrations, and billing coordination.

The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment. Ideal candidates have a healthcare background with strong data entry, EPIC familiarity, and a customer-service focus.

Qualifications

• Associate or Bachelor’s degree or equivalent secretarial training preferred.
• 1+ years’ healthcare setting experience required for Level I role.
• Understanding of managed care and insurance-related coverage plans.
• Digital literacy with Windows-based programs essential.
• Accurate typing and data entry skills; strong customer service.

Responsibilities

• Provide administrative support in ambulatory settings as primary interface between patients and medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees; coordinate billing details.
• Answer phones and triage calls as appropriate.
• Photocopy, fax, and file documents.

Skills

Digital literacy

Typing & data entry

Managed care knowledge

Customer service orientation

Interpersonal skills

Phone etiquette

Education

Associate or Bachelor’s degree

Tools

EPIC software

Windows-based applications

Job description

Mass General Brigham in Boston is seeking a Patient Service Coordinator for outpatient settings. You will serve as the primary liaison between patients and the medical team, handling appointment scheduling, referrals, registrations, and billing coordination.

The role emphasizes accuracy, empathy, and teamwork in a fast-paced environment. Ideal candidates have a healthcare background with strong data entry, EPIC familiarity, and a customer-service focus.