Senior Patient Scheduler — Multi-Line, Hybrid Potential

Essentia Health; Duluth (MN); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer contribution

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health in Duluth, MN is seeking a Patient Scheduler to pre-register and schedule patients for appointments, procedures, tests, and other services. You will handle calls, follow-up queues, and coordinate referrals while providing cost estimates to patients.

The role involves accurate data entry into the electronic health record, working with a care team, and may move toward hybrid or fully remote in the future; shift times are daytime with no weekend obligations.

Qualifications

• 1 year of clinical healthcare experience
• 1 year experience as a Patient Scheduler I
• 1 year experience in a contact/call center

Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Skills

Clinical healthcare experience

Patient scheduling

Call center experience

Job description

Essentia Health in Duluth, MN is seeking a Patient Scheduler to pre-register and schedule patients for appointments, procedures, tests, and other services. You will handle calls, follow-up queues, and coordinate referrals while providing cost estimates to patients.

The role involves accurate data entry into the electronic health record, working with a care team, and may move toward hybrid or fully remote in the future; shift times are daytime with no weekend obligations.