Patient Scheduler - (32 hours a week)

Essentia Health; Duluth (MN); On-site; USD 24,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Tuition reimbursement

401(k) plan

Job summary

Essentia Health in Duluth, MN is seeking a part-time Patient Scheduler to pre-register and schedule patients for appointments, tests, and services. You will handle calls, verify insurance, and coordinate with care teams to ensure efficient care and accurate patient cost estimates.

Responsibilities include updating guarantor data, processing referrals, and entering information into the electronic health record while maintaining excellent customer service in a fast-paced environment.

Qualifications

• Proficient in scheduling multiple service lines within the market.
• Experience with scheduling across Essentia Health services.
• Demonstrated accuracy in data entry and insurance verification.

Responsibilities

• Patient identification, registration, and scheduling, including estimates and signatures.
• Full pre-registration of callers, updating guarantor information and verifying insurance eligibility.
• Coordinate scheduling of services for patients including ancillary and procedure scheduling.
• Handle incoming calls, follow-up and referral work queues, ticket scheduling.
• Enter data into the electronic health record while communicating with patients.

Skills

Patient scheduling

Customer service

Data entry

Insurance verification

Education

Level I Patient Scheduler

Tools

Electronic Health Record

Job description

Building Location

Essentia Health - Miller Hill Health Plaza

Department

2046610 REHAB MGMT - SMDC HOSP

Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Education Qualifications

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications

• Previous patient access representative or scheduling experience preferred.

Fte

Licensure/Certification Qualifications

0.8

Possible Remote/Hybrid Option

Shift Rotation

Day Rotation (United States of America)

Shift Start Time

8:30am

Shift End Time

5:00pm

Weekends

No

Holidays

No

Call Obligation

No

Union

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].