Senior Patient Scheduler & Front Desk Lead

Rutgers University; New Brunswick (NJ); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation, holidays, and various1

Competitive retirement benefits

Educational benefits

Life insurance coverage

Employee discounts

Job summary

Rutgers University in New Jersey seeks a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center.

Under supervision, you will answer phones, schedule appointments, greet patients, and assist with billing and front-desk tasks. You will schedule in the Practice Management system (IDX), register new and established patients in the EMR, verify insurance, and liaise with RWJUH for referrals.

Qualifications

• Two years of progressively responsible clerical/general experience in a physician, hospital or health center setting including receptionist and scheduling duties.
• Computer skills and excellent customer service skills required.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.

Responsibilities

• Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
• Answers questions regarding organization and provides walk-in patients and callers with address, directions and other pertinent information.
• Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice.
• Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient’s demographics, emergency contact and insurance information in the Program Management System.
• Assists with cash collections/reconciliation.
• Actively participates in customer service and process improvement initiatives.

Skills

Computer skills

Customer service

Interpersonal skills

English proficiency

Multi-tasking

Tools

IDX Scheduling

Practice Management System

EMR

PeopleSoft

Job description

Rutgers University in New Jersey seeks a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center.

Under supervision, you will answer phones, schedule appointments, greet patients, and assist with billing and front-desk tasks. You will schedule in the Practice Management system (IDX), register new and established patients in the EMR, verify insurance, and liaise with RWJUH for referrals.