Principal Receptionist/Patient Scheduler

Rutgers University; New Brunswick (NJ); Presencial; USD 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, prescription drug, and dental

Paid vacation, holidays, and various1

Competitive retirement benefits

Educational benefits

Life insurance coverage

Employee discounts

Descripción de la vacante

Rutgers University in New Jersey seeks a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center.

Under supervision, you will answer phones, schedule appointments, greet patients, and assist with billing and front-desk tasks. You will schedule in the Practice Management system (IDX), register new and established patients in the EMR, verify insurance, and liaise with RWJUH for referrals.

Formación

• Two years of progressively responsible clerical/general experience in a physician, hospital or health center setting including receptionist and scheduling duties.
• Computer skills and excellent customer service skills required.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.

Responsabilidades

• Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
• Answers questions regarding organization and provides walk-in patients and callers with address, directions and other pertinent information.
• Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice.
• Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient’s demographics, emergency contact and insurance information in the Program Management System.
• Assists with cash collections/reconciliation.
• Actively participates in customer service and process improvement initiatives.

Conocimientos

Computer skills

Customer service

Interpersonal skills

English proficiency

Multi-tasking

Herramientas

IDX Scheduling

Practice Management System

EMR

PeopleSoft

Descripción del empleo

Principal Receptionist/Patient Scheduler

Recruitment/Posting Title Principal Receptionist/Patient Scheduler

Job Category

Staff & Executive - Administrative & Support

Department

RWJ - EBCHC Reception

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center.
Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.
Among the key duties of this position are the following:

• Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
• Answers questions regarding organization and provides walk-in patients and callers with address, directions and other pertinent information.
• Schedules and maintains appointments through the Practice Management scheduling ( IDX ) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University ( RWJUH ) for appointments at the Health Center.
• Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient’s demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
• Assists with cash collections/reconciliation.
• Actively participates in customer service and process improvement initiatives.

FLSA

Nonexempt

Grade

Grade 167

Salary Details

Minimum Salary 25.740

Mid Range Salary 26.240

Maximum Salary 27.030

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours 35.00

Daily Work Shift

Day

Work Arrangement

This position requires a fully on-site work arrangement.

Union Description

Teamsters 97

Payroll Designation

PeopleSoft

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

PERS

Qualifications

Minimum Education and Experience

• Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties, required.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Computer skills and excellent customer service skills required.
• Demonstrated effective interpersonal skills.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
• Requires working with office equipment and confidential patient records and correspondence.
• Required to proofread and check documents for accuracy.
• Ability to multi-task.

Preferred Qualifications

• Experience in a medical office setting, including some billing, preferred.
• Knowledge of medical terminology is preferred.
• Candidates having experience working in a Federally Qualified Health Center a plus.

Physical Demands and Work Environment

• Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects.

Special Conditions

Posting Number

26ST1958

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Downtown New Brunswick

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties?
  • Yes
  • No
• Yes
• No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Non-Discrimination-Statement .

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