Senior Health Engagement & Volunteer Coordinator

University of Michigan; Ann Arbor (MI); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Excellent medical, dental and vision**

2:1 retirement match

Job summary

University of Michigan's Michigan Medicine is seeking an Administrative Specialist Senior - Volunteer Coordinator to lead large-scale patient and family engagement programs within the Office of Patient Experience. The role requires independent judgment, program development, onboarding and training of volunteers, and collaboration across clinical and administrative teams.

The position offers hybrid work arrangements, strong cross-functional exposure, and opportunities to influence volunteer

Qualifications

• Bachelor's degree in Public Administration, Healthcare Administration, Business Administration, or related field.
• 5–7 years of progressively responsible experience in program coordination, volunteer management, or healthcare administration.
• Proven ability to recruit, screen, onboard, train, and oversee volunteers in healthcare or nonprofit settings.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Lead the development, implementation, coordination, and continuous improvement of large-scale patient, family, peer mentor, and student engagement programs.
• Independently manage daily program operations, establish priorities, and resolve complex issues with minimal supervision.
• Develop, implement, and evaluate standardized processes, procedures, training materials, and workflows.
• Oversee the coordination and sustainability of 30+ Peer Mentor Programs in partnership with clinical leadership.
• Assess program goals and outcomes to align with organizational priorities and patient experience strategies.
• Identify opportunities to expand engagement programs and improve efficiency.

Skills

Interpersonal skills

Communication

Project coordination

Volunteer management

Organizational skills

Microsoft Office

Education

Bachelor's degree in Public Administration, Healthcare Administration, Business Administration, or related field

Tools

Volunteer management software

Microsoft Office

Job description

University of Michigan's Michigan Medicine is seeking an Administrative Specialist Senior - Volunteer Coordinator to lead large-scale patient and family engagement programs within the Office of Patient Experience. The role requires independent judgment, program development, onboarding and training of volunteers, and collaboration across clinical and administrative teams.

The position offers hybrid work arrangements, strong cross-functional exposure, and opportunities to influence volunteer