Senior Patient Coordinator: Scheduling & Records Pro

Nebraska Medicine; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement support

Job summary

Nebraska Medicine in Omaha, NE is seeking a Sr. Associate Patient Coordinator to schedule appointments and manage patient records with a team of physicians and staff. The role focuses on accurate scheduling, patient communication, and efficient coordination of clinical services.

First shift, full-time, with benefits. Required is at least one year in a healthcare customer-service role, with strong communication, terminology knowledge, and a collaborative mindset.

Qualifications

• Minimum of one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• Minimum of one year post-secondary education with coursework in business, medical assistant or nursing assistant program, or equivalent.
• Demonstrated verbal and written customer relations skills.
• Ability to work collaboratively with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing and organizational skills.
• Demonstrated high level of customer service to physicians, patients and other internal/external customers.

Responsibilities

• Obtain and handle medical records by communicating with patients and offices to create accurate patient charts.
• Coordinate patient referrals to designated clinical programs and services with the team.
• Register and schedule patients in a customer service oriented manner per guidelines.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support related to scheduling and coordination of procedures within the organization.

Skills

Healthcare CSR

Scheduling

Communication

Education

High school diploma or equivalent

Post-secondary coursework in healthcare/business

Associate degree preferred

Tools

EPIC

Microsoft Office

Job description

Nebraska Medicine in Omaha, NE is seeking a Sr. Associate Patient Coordinator to schedule appointments and manage patient records with a team of physicians and staff. The role focuses on accurate scheduling, patient communication, and efficient coordination of clinical services.

First shift, full-time, with benefits. Required is at least one year in a healthcare customer-service role, with strong communication, terminology knowledge, and a collaborative mindset.