Sr Associate Patient Coordinator

Nebraska Medicine; Omaha (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement support

Job summary

Nebraska Medicine in Omaha, NE is seeking a Sr. Associate Patient Coordinator to schedule appointments and manage patient records with a team of physicians and staff. The role focuses on accurate scheduling, patient communication, and efficient coordination of clinical services.

First shift, full-time, with benefits. Required is at least one year in a healthcare customer-service role, with strong communication, terminology knowledge, and a collaborative mindset.

Qualifications

• Minimum of one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• Minimum of one year post-secondary education with coursework in business, medical assistant or nursing assistant program, or equivalent.
• Demonstrated verbal and written customer relations skills.
• Ability to work collaboratively with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing and organizational skills.
• Demonstrated high level of customer service to physicians, patients and other internal/external customers.

Responsibilities

• Obtain and handle medical records by communicating with patients and offices to create accurate patient charts.
• Coordinate patient referrals to designated clinical programs and services with the team.
• Register and schedule patients in a customer service oriented manner per guidelines.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support related to scheduling and coordination of procedures within the organization.

Skills

Healthcare CSR

Scheduling

Communication

Education

High school diploma or equivalent

Post-secondary coursework in healthcare/business

Associate degree preferred

Tools

EPIC

Microsoft Office

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Sr. Associate Patient Coordinator - Full-time

Position Highlights:

Nebraska Medicine is now taking applications for a talented individual to join us as a Sr. Associate Patient Coordinator at our Nebraska Medical Center Omaha NE.

This role will include communicating with patients to schedule appointments, obtaining patient records, scheduling multiple testing and clinic appointments and reschedule clinic appointments.

Shift:

• 40 hrs/week / Full Time / Benefits Eligible
• Monday-Friday / First Shift
• Location: Nebraska Medical Center

We partner with our physicians, nurses, and other hospital staff to provide the best Serious Medicine and Extraordinary Care available in the region. We are excited to have Forbes Magazine recognize us in their list of America’s Top Employers and the Best Employer in Nebraska. Come join us!!

Why Work with Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary with Nebraska Medicine!

Sr. Associate Patient Coordinator Description:

Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications:

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.