Senior Patient Access Associate - Tuition & Growth

Nebraska Medicine; United States; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance up to $5,000/year

35% discount at Clarkson College

Career advancement with covered costs

Job summary

Nebraska Medicine in Omaha, NE, is seeking a Sr Patient Access Associate for first shift. The role supports scheduling, pre-registration, registration, and insurance verification, ensuring accurate account creation and patient flow.

The position requires 2+ years in customer service, strong communication, and ability to work proactively. Training runs three weeks, with 9:00 AM–5:30 PM hours and 24/7 coverage across the organization.

Qualifications

• Minimum of two years customer service experience.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner.
• Multi-tasking and problem solving abilities.
• Strong written and verbal communication skills.
• Strong communication and organizational skills with attention to detail.
• Ability to type 35 wpm with 95% accuracy.
• BLS certification within six months of hire from an AHA-endorsed program.

Responsibilities

• Greet patients and customers professionally and ensure accounts are created accurately to optimize cash flow while complying with regulations.
• Provide coverage 24 hours a day, 7 days a week across various areas including the emergency department.
• Face-to-face and bedside patient contact is required.

Skills

Customer service

Self-directed work

Multi-tasking

Communication

Typing 35 wpm

BLS certification

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Nebraska Medicine in Omaha, NE, is seeking a Sr Patient Access Associate for first shift. The role supports scheduling, pre-registration, registration, and insurance verification, ensuring accurate account creation and patient flow.

The position requires 2+ years in customer service, strong communication, and ability to work proactively. Training runs three weeks, with 9:00 AM–5:30 PM hours and 24/7 coverage across the organization.