Senior Scheduling Coordinator - Lead & Train Staff

Mount Sinai Health System; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

The Mount Sinai Health System is seeking a Scheduling Coordinator II in New York, NY, to oversee scheduling of appointments, consults, and follow-ups for patients. This senior role leads a team, mentors less experienced staff, and assists in front desk oversight when the Supervisor is unavailable.

The position emphasizes accurate collection of patient demographics and insurance data, and coordination with the practice management system to ensure smooth patient flow and satisfaction.

Qualifications

• High School diploma/GED
• 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Job description

The Mount Sinai Health System is seeking a Scheduling Coordinator II in New York, NY, to oversee scheduling of appointments, consults, and follow-ups for patients. This senior role leads a team, mentors less experienced staff, and assists in front desk oversight when the Supervisor is unavailable.

The position emphasizes accurate collection of patient demographics and insurance data, and coordination with the practice management system to ensure smooth patient flow and satisfaction.