Senior Patient Concierge & Appointment Coordinator

The Medical College of Wisconsin, Inc.; Wauwatosa (WI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision and dental coverage

Flexible Spending options

Tuition Reimbursement

Paid Parental Leave

On-campus Fitness Facility

Pet Insurance

Job summary

The Medical College of Wisconsin, Inc. invites applications for a Patient Scheduling and Customer Service role. You will manage appointment scheduling across multiple specialties, review patient charts, and coordinate with clinical providers to fulfill visit needs.

You will utilize Epic Scheduling, guide patients through MyChart activation, and respond to inquiries via phone, email, and referrals while following detailed scheduling policies and maintaining accurate records.

Qualifications

• High school diploma required.
• Minimum 2 years of related experience in scheduling or customer service.
• Experience with EPIC Scheduling is preferred.

Responsibilities

• Schedule, cancel, and reschedule patient appointments via phone for multiple specialties and locations.
• Review patient charts to determine physician and visit requirements.
• Coordinate with clinical providers to meet patient needs and reference enterprise scheduling protocols.
• Respond to inquiries and route messages to appropriate staff.
• Encourage patient use of MyChart and assist activation steps.
• Manage referrals, faxes, and emails to schedule appointments and track completion.
• Provide directions to locations and ensure accurate information is given.

Skills

EPIC Scheduling

Customer Service

Recordkeeping

Communication

Patience

Education

High school diploma

Tools

Epic System

Job description

The Medical College of Wisconsin, Inc. invites applications for a Patient Scheduling and Customer Service role. You will manage appointment scheduling across multiple specialties, review patient charts, and coordinate with clinical providers to fulfill visit needs.

You will utilize Epic Scheduling, guide patients through MyChart activation, and respond to inquiries via phone, email, and referrals while following detailed scheduling policies and maintaining accurate records.