Patient Access & Scheduling Specialist

Medical College of Wisconsin; Wauwatosa (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Outstanding Healthcare Coverage

403B Retirement Package

Tuition Reimbursement

Paid Parental Leave

On campus Fitness Facility

Job summary

The Medical College of Wisconsin is seeking a Customer Service Representative to assist patients with scheduling and registration inquiries. The ideal candidate will verify patient insurance, collect co-payments, and document details in electronic medical records.

This role requires strong communication skills and a high school diploma, with 1 year of customer service experience preferred, especially in a healthcare setting. Benefits include comprehensive health coverage and tuition reimbursement.

Qualifications

• 1 year customer service experience required.
• Relevant experience in a health care environment preferred.
• Ability to work with various software used for scheduling.

Responsibilities

• Verify insurance information and document details.
• Answer incoming calls and transfer to appropriate areas.
• Resolve customer concerns effectively and efficiently.
• Maintain patient accounts and perform data entry.

Skills

Clerical

Customer and Personal Service

Active Listening

Coordination

Service Orientation

Education

High School Diploma

Job description

The Medical College of Wisconsin is seeking a Customer Service Representative to assist patients with scheduling and registration inquiries. The ideal candidate will verify patient insurance, collect co-payments, and document details in electronic medical records.

This role requires strong communication skills and a high school diploma, with 1 year of customer service experience preferred, especially in a healthcare setting. Benefits include comprehensive health coverage and tuition reimbursement.