Patient Scheduling Coordinator

UW Health; Madison (WI); On-site; USD 55,000 - 65,000; Full time

Job summary

UW Health in Madison is seeking a Patient Scheduling Coordinator to help coordinate patient care through effective scheduling and responsive phone support. This full-time, day-shift role handles appointment setup and acts as the gateway to timely care.

You will schedule complex procedures, evaluate policies, and collaborate with leaders to assess scheduling resource needs, ensuring a smooth patient experience.

Qualifications

• No minimum education required
• High school diploma or equivalent preferred
• Associate's or Bachelor's degree preferred

Responsibilities

• Facilitate and coordinate the care of patients through scheduling
• Schedule complex appointments requiring coordination of multiple resources
• Evaluate scheduling policies and procedures
• Take incoming phone calls from patients and families to assist with scheduling
• Act as a liaison with leadership to determine scheduling resource needs

Skills

Scheduling coordination

Phone-based customer service

Communication skills

Education

High school diploma or equivalent

Associate's Degree

Bachelor's Degree

Job description

Work Schedule:

Full-time, 100% FTE, day shift. Monday through Friday between the hours of 8:00 AM - 4:30 PM. Hours may vary based on the operational needs of the department.

Pay:

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay

Be part of something remarkable

Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service! This is a great role to start your career with UW Health. This position offers a wide range of growth opportunities to staff members dedicated to serving our patients.

We are seeking a Patient Scheduling Coordinator to:

• Facilitate and coordinate the care of our patients through effective and timely scheduling.
• Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.
• Evaluation of scheduling policies and procedures.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Act as a liaison with leadership to determine scheduling resource needs.

Qualifications

• No minimum education Required
• High school diploma or equivalent. Preferred
• Associate's Degree or Bachelor's Degree in Business Administration, Healthcare, or other related field Preferred

Work Experience

• 1 year of previous experience working in an office or customer service environment Required
• 1 year or more electronic medical scheduling Preferred
  

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 90 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.