Patient Care Concierge & Scheduler

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum, partnering with ProHealth Care, seeks an onsite Customer Service Associate in Waukesha, WI. You will welcome visitors, assist patients, and handle calls with a focus on accuracy and privacy in a busy hospital setting.

Responsibilities include updating patient records, handling payments, and coordinating with clinical and financial teams. Monday through Friday, 6:45am to 3:15pm; a $2,000 sign-on bonus is available for external applicants.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience in an office or professional environment.
• Proficiency with Microsoft Office products.
• Ability to work Monday–Friday, 6:45am–3:15pm.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing, upholding excellent customer service.
• Protects confidential information by handling it appropriately.
• Maintains physician on-call schedules to ensure proper communication.
• Enters and updates patient demographic and financial information.
• Obtains forms, confirms signatures, and handles photocopying/scanning as needed.
• Provides patients with financial information and collects liabilities, balancing the cash daily.
• Coordinates with Financial Counseling, Scheduling, Financial Clearance, and clinical areas.
• Provides directions and hospital information as requested.
• Meets or exceeds audit accuracy standards and uses worklists to resolve issues.

Skills

Customer service

Microsoft Office

Time management

Multitasking

Education

High School Diploma/GED

Tools

EMR systems

Job description

Optum, partnering with ProHealth Care, seeks an onsite Customer Service Associate in Waukesha, WI. You will welcome visitors, assist patients, and handle calls with a focus on accuracy and privacy in a busy hospital setting.

Responsibilities include updating patient records, handling payments, and coordinating with clinical and financial teams. Monday through Friday, 6:45am to 3:15pm; a $2,000 sign-on bonus is available for external applicants.