Senior Patient Care Navigator

Optum; Boulder City (MO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

401(k) Savings

Education reimbursement

Employee discounts

Employee assistance program

Job summary

Optum in Las Vegas, NV is seeking a Senior Patient Care Coordinator to greet and register patients, coordinate appointments, and manage referrals across clinics. The role emphasizes accurate demographic entry, insurance and PCP capture, and timely scheduling to support smooth patient flow.

This position requires strong customer service, scheduling experience, and familiarity with electronic health records. Travel may be required for audits and training to support our clinics' operations.

Qualifications

• High School Diploma/GED required.
• 3+ years of customer service experience with strong communication.
• Intermediate proficiency in Microsoft Office.

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry, PCP capture, and eligibility.
• Collect copays, handle cash, enter charges and maintain PCI compliance.
• Handle and route incoming calls and messages, schedule appointments as necessary.
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate associated phone calls.
• Maintain records and logs for business reporting and regulatory compliance.
• Assist in creating and facilitating clinic schedule, participating in on-call program.
• Lead without authority and act as super user for clinical applications and billing knowledge.
• Assist in interviewing and onboarding of new employees.
• Help monitor KPIs and assist in implementing new processes and programs.
• Ensure clinic is stocked with supplies and manage ordering as needed.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum in Las Vegas, NV is seeking a Senior Patient Care Coordinator to greet and register patients, coordinate appointments, and manage referrals across clinics. The role emphasizes accurate demographic entry, insurance and PCP capture, and timely scheduling to support smooth patient flow.

This position requires strong customer service, scheduling experience, and familiarity with electronic health records. Travel may be required for audits and training to support our clinics' operations.