Senior Patient Care Navigator (Multi-Location)

Optum; Mesquite (TX); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

Short-term disability and Long-Term**?

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, etc

Job summary

Optum in Las Vegas, NV is seeking a Senior Patient Care Coordinator to greet and register patients, schedule visits, and coordinate referrals and authorizations. You will manage reception, assist with onboarding, and support billing processes across clinical applications.

The role requires strong communication, teamwork, and a patient-focused approach. Open 24/7 clinic hours with a supervisor-determined schedule (4 ten-hour shifts, evenings, weekends, and holidays on call).

Qualifications

• High School Diploma/GED.
• 3+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency in Microsoft Office applications

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Check in patients, ensuring accurate demographic entry, PCP capture, and eligibility
• Collect copays, handle cash, enter charges, and maintain PCI compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Manage referrals and prior authorizations
• Prepare hospital transfer packets and facilitate associated phone calls
• Maintain records and logs for business reporting and regulatory compliance
• Assist in creating and facilitating clinic schedule, participating in on-call program
• Lead without authority and act as super user for clinical applications and subject matter expert for billing
• Assist in interviewing and new employee onboarding and training
• Help monitor KPIs and assist in implementing new processes and programs
• Ensure clinic is stocked with adequate supplies, ordering as necessary
• Accountable for business compliance audits and safety inspections
• Ability to travel to other locations, as needed

Skills

Customer service

Communication skills

Time management

Organizational skills

Teamwork

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum in Las Vegas, NV is seeking a Senior Patient Care Coordinator to greet and register patients, schedule visits, and coordinate referrals and authorizations. You will manage reception, assist with onboarding, and support billing processes across clinical applications.

The role requires strong communication, teamwork, and a patient-focused approach. Open 24/7 clinic hours with a supervisor-determined schedule (4 ten-hour shifts, evenings, weekends, and holidays on call).