Senior Patient Care Navigator

Optum; Sunrise Manor (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

Job summary

UnitedHealth Group’s Optum unit seeks a Senior Patient Care Coordinator to greet and register patients, collect payments, and coordinate scheduling in a busy Las Vegas clinic.

The role supports multi-location audits and training, requiring strong customer service, accuracy in demographics, and knowledge of PCI compliance. Open 24/7 shifts, evenings, weekends, holidays on call; travel may be required.

Qualifications

• 3+ years of customer service experience with strong communication both in person and via phone.
• Preferred healthcare experience including scheduling and familiarity with EHR systems.
• Experience handling cash, payments, and PCI compliance.
• High school diploma or GED required.

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry and PCP capture.
• Collect copays, handle cash, enter charges, and maintain PCI compliance.
• Schedule appointments and manage referrals and prior authorizations.
• Maintain records, assist in clinic scheduling, and support on-call activities.

Skills

Customer service

Communication skills

Microsoft Office proficiency

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

UnitedHealth Group’s Optum unit seeks a Senior Patient Care Coordinator to greet and register patients, collect payments, and coordinate scheduling in a busy Las Vegas clinic.

The role supports multi-location audits and training, requiring strong customer service, accuracy in demographics, and knowledge of PCI compliance. Open 24/7 shifts, evenings, weekends, holidays on call; travel may be required.