Senior Patient Care Navigator

Jobtome; Searchlight Township (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum is seeking a Senior Patient Care Coordinator to greet and register patients, manage appointments, and support clinical staff in Las Vegas, NV open 24/7. The role involves handling cash, ensuring PCI compliance, and facilitating transfers and referrals.

You will work 4x10-hour shifts including evenings, weekends, and holidays, with travel to audits and training as needed. Strong communication and Microsoft Office skills are required.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry, PCP capture, and eligibility.
• Collect copays, handle cash, enter charges, and maintain PCI compliance.
• Handle and route incoming calls and messages; schedule appointments as necessary.
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate associated phone calls.
• Maintain records and logs for business reporting and regulatory compliance.
• Assist in creating and facilitating clinic schedule and on-call program.
• Lead without authority and act as super user for clinical applications and billing.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma/GED

Job description

Optum is seeking a Senior Patient Care Coordinator to greet and register patients, manage appointments, and support clinical staff in Las Vegas, NV open 24/7. The role involves handling cash, ensuring PCI compliance, and facilitating transfers and referrals.

You will work 4x10-hour shifts including evenings, weekends, and holidays, with travel to audits and training as needed. Strong communication and Microsoft Office skills are required.