Senior Patient Care & Scheduling Lead

Jobtome; Mesquite (TX); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Las Vegas, NV is hiring a Senior Patient Care Coordinator to greet and register patients, direct and schedule visits, and process payments. The supervisor sets a 4x10 shift pattern, including evenings, weekends, and on-call days. Open 24/7 operations and potential travel for audits may occur.

The role emphasizes exceptional customer service, accurate data capture, cash handling, and coordination with clinical staff to ensure smooth patient flow and clinic performance.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience with strong communication.
• Intermediate proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service, respond to complaints and offer service recovery as needed.
• Check in patients with accurate demographics, PCP capture, and eligibility.
• Collect copays, handle cash, enter charges, and maintain PCI compliance.
• Handle and route incoming calls and messages; schedule appointments as needed.
• Coordinate reception area and collaborate with clinical staff for smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate related calls.
• Maintain records and logs for reporting and compliance.
• Assist in interviewing and onboarding new staff and in training.
• Monitor KPIs; help implement new processes and programs.
• Ensure clinic is stocked with supplies and order as necessary.
• Assist in audits and safety inspections; travel to other locations as needed.

Skills

Customer service

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group in Las Vegas, NV is hiring a Senior Patient Care Coordinator to greet and register patients, direct and schedule visits, and process payments. The supervisor sets a 4x10 shift pattern, including evenings, weekends, and on-call days. Open 24/7 operations and potential travel for audits may occur.

The role emphasizes exceptional customer service, accurate data capture, cash handling, and coordination with clinical staff to ensure smooth patient flow and clinic performance.