Senior Patient Care & Scheduling Coordinator

Jobtome; Summerlin South (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

UnitedHealth Group in Las Vegas, NV is seeking a Senior Patient Care Coordinator who greets and registers patients, directs scheduling, and assists with billing and clinic operations. The role involves handling cash, ensuring PCI compliance, and coordinating with clinical staff to maintain patient flow.

The candidate will support a 24/7 clinic schedule (4 ten-hour shifts, weekends and holidays on call). Strong customer service, dental with EHR familiarity, and office software skills are

Qualifications

• 3+ years of customer service experience with strong communication both in person and via phone.
• Intermediate level of proficiency in Microsoft Office applications.
• Knowledge of medical terminology is a plus.

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Check in patients, ensuring accurate demographic entry, PCP capture, and eligibility
• Collect copays, handle cash, enter charges, and maintain PCI compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Manage referrals and prior authorizations
• Prepare hospital transfer packets and facilitate associated phone calls
• Maintain records and logs for business reporting and regulatory compliance
• Assist in creating and facilitating clinic schedule, participating in on-call program
• Lead without authority and act as super user for clinical applications and billing
• Assist in interviewing and new employee onboarding and training
• Help monitor KPIs. Assist in implementing new processes and programs
• Ensure clinic is stocked with adequate supplies, ordering as necessary
• Accountable for business compliance audits and building safety inspections
• Ability to travel to other locations, as needed

Skills

Customer service

Phone communication

Microsoft Office

Communication

Medical terminology

Education

High School Diploma/GED

Tools

Electronic Health Records

Job description

UnitedHealth Group in Las Vegas, NV is seeking a Senior Patient Care Coordinator who greets and registers patients, directs scheduling, and assists with billing and clinic operations. The role involves handling cash, ensuring PCI compliance, and coordinating with clinical staff to maintain patient flow.

The candidate will support a 24/7 clinic schedule (4 ten-hour shifts, weekends and holidays on call). Strong customer service, dental with EHR familiarity, and office software skills are