Senior Patient Care Navigator & Scheduler

Jobtome; Paradise (NV); Sur place; USD 28 000 - 50 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical Plan options

Dental Insurance

Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Stock Purchase Plan

Résumé du poste

UnitedHealth Group is seeking a Senior Patient Care Coordinator to greet and register patients, collect copays, and coordinate appointments in a fast-paced Las Vegas clinic. The role includes a 24/7 schedule with a supervisor-determined four 10-hour shifts, including evenings and weekends.

You will work with clinical staff to ensure smooth patient flow, manage referrals and authorizations, and maintain records for regulatory compliance.

Qualifications

• 3+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency in Microsoft Office applications
• Knowledge of medical terminology

Responsabilités

• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility
• Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Manage referrals and prior authorizations
• Prepare hospital transfer packets and facilitate associated phone calls
• Maintain records and logs for business reporting and regulatory compliance
• Assist in interviewing and new employee onboarding and training
• Help monitor KPIs and implement new processes and programs
• Ensure clinic is stocked with supplies and manage inventory

Connaissances

Customer service experience

Microsoft Office proficiency

Communication skills

Ability to multitask

Formation

High School Diploma/GED

Outils

Electronic Health Records (EHR)

Description du poste

UnitedHealth Group is seeking a Senior Patient Care Coordinator to greet and register patients, collect copays, and coordinate appointments in a fast-paced Las Vegas clinic. The role includes a 24/7 schedule with a supervisor-determined four 10-hour shifts, including evenings and weekends.

You will work with clinical staff to ensure smooth patient flow, manage referrals and authorizations, and maintain records for regulatory compliance.