Senior Patient Experience & Scheduling Lead

Jobtome; North Las Vegas (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Pet Insurance

Job summary

UnitedHealth Group in Las Vegas is seeking a Senior Patient Care Coordinator to greet and register patients, collect copays, and schedule appointments while ensuring smooth clinic operations. The role requires handling cash, PCI compliance, and collaborating with clinical staff for efficient patient flow.

The position offers 4x10-hour shifts, including evenings and weekends, with potential travel for audits or training. A comprehensive benefits package and competitive pay are provided.

Qualifications

• 3+ years of customer service experience.
• Proficiency in Microsoft Office applications.

Responsibilities

• Greet and register patients promptly and helpfully.
• Check in patients with demographic entry and PCP capture.
• Collect copays, handle cash, and ensure PCI compliance.
• Schedule appointments and route calls/messages.
• Maintain reception area and assist clinical staff for patient flow.
• Manage referrals and prior authorizations.
• Prepare transfer packets and facilitate calls.
• Maintain records for reporting and compliance.
• Support onboarding and training of new staff.
• Monitor KPIs and help implement new processes.
• Ensure adequate clinic supplies and assist audits.

Skills

Customer service

MS Office proficiency

Education

High School Diploma/GED

Job description

UnitedHealth Group in Las Vegas is seeking a Senior Patient Care Coordinator to greet and register patients, collect copays, and schedule appointments while ensuring smooth clinic operations. The role requires handling cash, PCI compliance, and collaborating with clinical staff for efficient patient flow.

The position offers 4x10-hour shifts, including evenings and weekends, with potential travel for audits or training. A comprehensive benefits package and competitive pay are provided.