Senior Patient Care Concierge & Scheduler

Jobtome; Georgia; On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Health benefits

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator for a 24/7 operations environment in Las Vegas, NV. You will greet, register, schedule patients, collect copays, and coordinate with clinical staff to ensure smooth patient flow.

The role requires a High School Diploma, 3+ years of customer service, and proficiency with MS Office. On-site work with travel to other locations for audits and training is possible, with a comprehensive benefits package and performance-based rewards.

Qualifications

• 3+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency in Microsoft Office applications

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed
• Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility
• Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance
• Handle and route incoming calls and messages. Schedule appointments as necessary
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow
• Manage referrals and prior authorizations
• Prepare hospital transfer packets and facilitate associated phone calls
• Maintain records and logs for business reporting and regulatory compliance
• Assist in creating and facilitating clinic schedule, participating in on-call program
• Lead without authority and act as super user for clinical applications and subject matter expert for billing
• Assist in interviewing and new employee onboarding and training
• Help monitor KPIs and implement new processes and programs
• Ensure clinic is stocked with adequate supplies, ordering as necessary
• Audit compliance and safety inspections
• Travel to other locations as needed

Skills

Customer service

MS Office

Education

High School Diploma/GED

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator for a 24/7 operations environment in Las Vegas, NV. You will greet, register, schedule patients, collect copays, and coordinate with clinical staff to ensure smooth patient flow.

The role requires a High School Diploma, 3+ years of customer service, and proficiency with MS Office. On-site work with travel to other locations for audits and training is possible, with a comprehensive benefits package and performance-based rewards.