Senior Patient Care Navigator (24/7 On-Call)

Optum; Spring Valley (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & Holidays

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

Optum is hiring a Senior Patient Care Coordinator in Las Vegas, NV. You will greet and register patients, collect copays, and coordinate scheduling while supporting clinical staff to ensure smooth patient flow. Open 24/7 clinic hours with a variable on-call schedule.

Requirements include a high school diploma and 3+ years of customer service; preferred healthcare scheduling and EHR experience. Travel to other locations may be required for audits and training.

Qualifications

• 3+ years of customer service experience with strong communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry, PCP capture, and eligibility.
• Collect copays, handle cash, enter charges, and maintain PCI compliance.
• Handle and route incoming calls and messages. Schedule appointments as necessary.
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate associated phone calls.
• Maintain records and logs for business reporting and regulatory compliance.
• Assist in creating and facilitating clinic schedule, participating in on-call program.
• Lead without authority and act as super user for clinical applications and billing.

Skills

Customer service

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Optum is hiring a Senior Patient Care Coordinator in Las Vegas, NV. You will greet and register patients, collect copays, and coordinate scheduling while supporting clinical staff to ensure smooth patient flow. Open 24/7 clinic hours with a variable on-call schedule.

Requirements include a high school diploma and 3+ years of customer service; preferred healthcare scheduling and EHR experience. Travel to other locations may be required for audits and training.