Patient Care Concierge — Healthcare CSR & Scheduling

UnitedHealth Group; Las Vegas (NV); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid training onsite

Benefits package

Job summary

UnitedHealth Group is seeking a Customer Service Representative to handle inbound/outbound calls in an onsite setting in Las Vegas. You will schedule appointments, verify patient information, and coordinate with provider offices to ensure timely access to care. Overtime and weekend coverage may be required.

Paid training is provided onsite for 4–6 weeks, with multiple shift options to cover hours 7:00 am–8:00 pm. Prior call center or healthcare experience is preferred but not required.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• Ability to work full-time with rotating 8-hour shifts during business hours.

Responsibilities

• Answers a minimum of 9 calls per hour resolving moderate to complex issues.
• Schedule and verify appointments in clinical information system.
• Verify and update patient demographic and insurance information.
• Send and receive tasks to Provider offices to assist patient with access to medical care.
• Receive and process STAT, Expedited, and At-Risk priority referrals.
• Maintain a quality assurance audit score of 95% and CSAT.
• Process and resolve expedited patient complaints.
• Review and process medication refills.
• Proactive response to inquiries from patients, providers, and internal medical staff.

Skills

Customer service

Communication

Problem solving

Telephone etiquette

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

UnitedHealth Group is seeking a Customer Service Representative to handle inbound/outbound calls in an onsite setting in Las Vegas. You will schedule appointments, verify patient information, and coordinate with provider offices to ensure timely access to care. Overtime and weekend coverage may be required.

Paid training is provided onsite for 4–6 weeks, with multiple shift options to cover hours 7:00 am–8:00 pm. Prior call center or healthcare experience is preferred but not required.