Senior Patient Access & Support Specialist

ISHE; Boston, Northern (MA, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

Atrius Health, located in Massachusetts, is seeking a Patient Service Representative II to improve patient access and support the care delivery team. You will handle complex inquiries, mentor peers, and assist with appointments, renewals, referrals, and documentation within a high-touch care environment.

The role emphasizes exceptional customer service, problem-solving and effective communication with patients and clinicians, with potential telecommuting options within MA and surrounding regions.

Qualifications

• Requires strong problem solving and customer service abilities.
• Must communicate clearly in verbal and written form.
• Experience in healthcare or medical call centers is preferred.

Responsibilities

• Screens inquiries to determine appropriate routing to team members.
• Provides courteous, patient-focused service and problem solving.
• Mentors lower-level staff and handles escalated issues with professionalism.
• Coordinates with interdisciplinary teams and updates patient records.
• Supports appointment management, referrals, renewals, and prior authorizations.
• Ensures PHI is protected according to HIPAA policies.

Skills

Strong problem solving

Customer service

Communication skills

Education

High School Diploma/GED

Job description

Atrius Health, located in Massachusetts, is seeking a Patient Service Representative II to improve patient access and support the care delivery team. You will handle complex inquiries, mentor peers, and assist with appointments, renewals, referrals, and documentation within a high-touch care environment.

The role emphasizes exceptional customer service, problem-solving and effective communication with patients and clinicians, with potential telecommuting options within MA and surrounding regions.