Remote Patient Service Specialist

UnitedHealth Group; Quincy (MA); Hybrid; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Paid training

Remote-friendly with on-site training

Job summary

Atrius Health in Massachusetts is hiring a full-time Patient Service Representative. This remote-to-office role handles patient inquiries via phone or digital channels, supports appointment management, and ensures data accuracy in EMR systems.

You will work 8:30 am–5:00 pm with occasional overtime, training conducted on-site at Quincy locations, and a strong emphasis on customer service. Required are a high school diploma or equivalent, 1+ year healthcare or medical insurance exposure, and

Qualifications

• High School Diploma / GED OR Equivalent Work Experience
• Must be 18 years of age OR older
• 1+ years of experience in a medical, healthcare or medical insurance setting
• EMR experience or aptitude to master EMR
• Experience booking, rescheduling, and canceling appointments; verify patient eligibility using digital scheduling platforms
• Proficient in Outlook, Teams, Word, and Excel for communication, scheduling coordination, reporting, and internal collaboration
• Able to complete up to 3 weeks of training on-site at one of our Quincy locations
• Full-time, Monday-Friday, 8:30 am - 5:00 pm EST with possible overtime

Responsibilities

• Screen incoming patient inquiries to determine if they can be handled by the Patient Service Representative or referred to others
• Provide courteous, friendly, patient-focused service
• Resolve issues related to patient satisfaction, flow, and procedures; advocate for patients as needed
• Collaborate with supervisor to address department issues
• Refer difficult calls to higher level staff when necessary
• Request forms, letters, renewals, referrals, prior authorizations, and other admin needs from patients
• Update missing/outdated patient information in records
• Maintain effective communication with patients, interdisciplinary team, and providers
• Review clinic schedules to optimize utilization and meet patient needs
• Assist with data collection and reporting like no-shows and phone statistics
• Participate in special projects and continuous improvement initiatives
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Time management

Organization

Multi-tasking

Team collaboration

Education

High School Diploma / GED

Tools

Outlook

Teams

Word

Excel

EMR

Job description

Atrius Health in Massachusetts is hiring a full-time Patient Service Representative. This remote-to-office role handles patient inquiries via phone or digital channels, supports appointment management, and ensures data accuracy in EMR systems.

You will work 8:30 am–5:00 pm with occasional overtime, training conducted on-site at Quincy locations, and a strong emphasis on customer service. Required are a high school diploma or equivalent, 1+ year healthcare or medical insurance exposure, and