Senior Patient Service Rep II - Remote Care Access

NHSHP; Boston, Northern (MA, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Patient Service Representative II to enhance patient access and support care coordination. The role works under supervision, handles complex inquiries, and mentors junior staff. A strong focus on customer service, communication, and problem solving is essential.

Location is MA with potential telecommute options within a commutable distance to Atrius offices. The role requires familiarity with EMR systems and adherence to HIPAA privacy guidelines.

Qualifications

• High School Diploma or GED required.
• 2+ years of clinical experience and/or medical call center experience preferred.
• Experience with EPIC EMR is a plus.

Responsibilities

• Handle incoming patient inquiries and assist with appointments and care.
• Screen inquiries to route to appropriate team members.
• Provide courteous, patient-centered service and support to clinicians.
• Mentor and train lower-level staff and resolve operational issues.
• Maintain patient privacy in accordance with HIPAA and organizational policies.
• Support data collection for reports and participate in department programs.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Time management

Organizational skills

Education

High School Diploma/GED

Tools

EPIC EMR

Job description

UnitedHealth Group is seeking a Patient Service Representative II to enhance patient access and support care coordination. The role works under supervision, handles complex inquiries, and mentors junior staff. A strong focus on customer service, communication, and problem solving is essential.

Location is MA with potential telecommute options within a commutable distance to Atrius offices. The role requires familiarity with EMR systems and adherence to HIPAA privacy guidelines.