Remote Patient Service Specialist II – Care Coordination

Optum; Boston (MA); Hybrid; USD 37,000 - 67,000; Full time

Job summary

Optum in Boston, MA seeks a Patient Service Representative II to enhance patient access, handle inquiries, schedule care, and support a coordinated care delivery model. As a level II representative, you will assist with complex issues and mentor junior staff.

The role requires strong communication, problem solving, and a high school diploma with 2+ years clinical or medical call center experience; Epic EMR experience preferred. Telecommuting may be available for near-by Atrius offices within MA.

Qualifications

• High School Diploma/GED required.
• 2+ years of clinical experience and/or medical call center experience.
• EPIC EMR experience preferred.

Responsibilities

• Screens all incoming patient inquiries to determine appropriate routing.
• Provide courteous, friendly, problem-solving patient service.
• Mentor and train lower-level staff.
• Identify and resolve operational issues to improve patient satisfaction.
• Maintain and update patient records and documentation.
• Support continuous improvement in the department.

Skills

Problem solving

Communication

Customer service

Time management

Organizational skills

Interpersonal skills

Education

High School Diploma/GED

Tools

EPIC

Job description

Optum in Boston, MA seeks a Patient Service Representative II to enhance patient access, handle inquiries, schedule care, and support a coordinated care delivery model. As a level II representative, you will assist with complex issues and mentor junior staff.

The role requires strong communication, problem solving, and a high school diploma with 2+ years clinical or medical call center experience; Epic EMR experience preferred. Telecommuting may be available for near-by Atrius offices within MA.