Senior Patient Access Specialist: Registration & Payer

CommonSpirit Health; Tacoma (WA); On-site; USD 42,000 - 66,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration, with payer notification workflows. You will handle moderately complex scenarios involving insurance verification, benefits review, and patient financial responsibility communication.

Daily duties include flexing across access points to maintain operational continuity during

Qualifications

• High School diploma or GED required at hire.
• 1-3 years experience in patient access or healthcare registration.
• Experience with insurance verification and benefits review preferred.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers.
• Apply judgment within established frameworks to resolve discrepancies and escalate complex issues as needed.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points during high-volume or high-acuity periods.
• Serve as an informal resource to staff by providing guidance on workflows and systems use.

Education

High School Diploma or GED

1-3 years healthcare access experience

Job description

Virginia Mason Franciscan Health is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration, with payer notification workflows. You will handle moderately complex scenarios involving insurance verification, benefits review, and patient financial responsibility communication.

Daily duties include flexing across access points to maintain operational continuity during