Senior Patient Access & Registration Specialist

CommonSpirit Health; Tacoma (WA); On-site; USD 32,000 - 49,000; Full time

Job summary

Virginia Mason Franciscan Health in Tacoma, WA, is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will handle moderately complex registration scenarios, verify insurance benefits, and communicate patient financial responsibility while supporting staff and cross-department collaboration.

Qualifications

• Experience in patient access or healthcare registration is required.
• Experience with insurance verification and benefits review is required.
• Ability to communicate financial responsibilities to patients and families.

Responsibilities

• Perform patient registration and admitting across hospital access areas including ED, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios including insurance verification and benefits review.
• Apply judgment to resolve discrepancies and determine escalation for complex issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments when appropriate.
• Support operational continuity by flexing across access points during high-volume or high-acuity periods.
• Serve as an informal resource to staff by guiding workflows and system use.

Skills

Patient access experience

Insurance verification

Healthcare registration

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health in Tacoma, WA, is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will handle moderately complex registration scenarios, verify insurance benefits, and communicate patient financial responsibility while supporting staff and cross-department collaboration.