Senior Patient Access Specialist & Lead Mentor

Hospital for Special Surgery; New York (NY); On-site; USD 76,000 - 85,000; Full time

Job summary

Hospital for Special Surgery in New York, NY is seeking a Regular Full-time Patient Access professional focused on admissions and ambulatory patient registration. You will manage insurance coordination, provide financial counseling, and ensure accurate data in Epic, while collaborating with multiple departments to maintain smooth patient flow.

The role requires Associate degree (Bachelor’s preferred) and 3 years of ambulatory experience, with strong communication skills and staff mentorship

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
• Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong computer skills with proficiency in office automated tools: e-mail, Outlook and data entry.
• Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
• Working knowledge of MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage escalated insurance and financial clearance issues, including denied claims and complex benefit coordination.
• Provide advanced financial counseling to patients and families, including cost estimates, payment plan arrangements, and financial assistance guidance.
• Ensure accuracy and completeness of patient demographic, clinical, and financial data in Epic and related systems.
• Serve as a lead resource for Patient Access Specialist I and II staff, providing mentorship, training, and guidance on complex cases.
• Act as a liaison between patient access, clinical departments, and external payers to resolve barriers to care and optimize patient flow.
• Provide cross-coverage for multiple service areas and serve as a subject matter expert for high-volume or specialized units.
• Transcribing orders as needed

Skills

Verbal communication

Written communication

Customer service

MS Office

Phone triage

Revenue cycle knowledge

Interpersonal skills

Adaptability

Mentoring/leadership

Education

Associate degree

Bachelor's degree preferred

Tools

Epic

Job description

Hospital for Special Surgery in New York, NY is seeking a Regular Full-time Patient Access professional focused on admissions and ambulatory patient registration. You will manage insurance coordination, provide financial counseling, and ensure accurate data in Epic, while collaborating with multiple departments to maintain smooth patient flow.

The role requires Associate degree (Bachelor’s preferred) and 3 years of ambulatory experience, with strong communication skills and staff mentorship