Rehabilitation Office Manager: Lead Patient Access & Care

Hospital for Special Surgery; West Palm Beach (FL); Sur place; USD 42 000 - 68 000; Plein temps

Résumé du poste

Hospital for Special Surgery seeks a Patient Access Specialist to join our team. You will handle admissions and outpatient registrations, verify insurance, and help patients navigate the revenue cycle with empathy.

This role requires strong communication, the ability to manage fluctuating patient flow, and collaboration with clinicians and billing staff. A minimum of an associate degree and revenue-cycle knowledge is preferred.

Qualifications

• High School Diploma or GED; associate degree required.
• Associate’s degree or higher preferred.
• Bachelor’s or Master’s degree preferred for advancement.

Responsabilités

• Report insurance coverage and/or Managed Care issues to leadership.
• Supervise clerical staff including referrals and insurance problem resolution.
• Coordinate end-of-year and new-year insurance verifications.
• Follow up on prescriptions, pre-certification, and letters of medical necessity.
• Manage billing inquiries with patients and departmental staff.
• Educate patients on insurance issues and processes.
• Ensure team meets hospital payment collection expectations.
• Communicate changes affecting patient flow to the team.
• Coordinate training/orientation of new staff in the section.
• Update staff on Managed Care impacts on Rehab patients.

Connaissances

Verbal communication

Written communication

Customer service

Data entry

Office tools

Phone triage

Revenue cycle basics

Interpersonal skills

Formation

High School diploma or GED

Associate’s degree required

Bachelor’s or Master’s degree preferred

Outils

Outlook

Email

Data entry systems

Description du poste

Hospital for Special Surgery seeks a Patient Access Specialist to join our team. You will handle admissions and outpatient registrations, verify insurance, and help patients navigate the revenue cycle with empathy.

This role requires strong communication, the ability to manage fluctuating patient flow, and collaboration with clinicians and billing staff. A minimum of an associate degree and revenue-cycle knowledge is preferred.