Patient Access Specialist — Insurance & Pre-Registration (Epic)

Hanker Systems, Inc.; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hanker Systems, Inc. is seeking a Patient Service/Access Representative to support patient access activities in an outpatient clinic setting. You will handle scheduling, pre-registration, referrals, authorizations, financial clearance, and registrations, while verifying insurance coverage and determining patient responsibility.

The role emphasizes accurate data maintenance, excellent customer service, and effective communication with patients and care teams to ensure smooth front-end operations.

Qualifications

• Experience with medical insurance, referrals, and benefit plans.
• 3+ years as a Patient Service/Access Representative in an outpatient Clinic Or medical office
• Epic experience.
• Knowledge of medical terminology.

Responsibilities

• Support patient access activities including scheduling, pre-registration, referrals, authorizations, financial clearance, and patient registration.
• Verify insurance eligibility, benefits, TPL, Medi-Cal/Medicare, and Workers Compensation.
• Determine patient responsibility, provide estimates, and collect co-pays/deductibles.
• Provide excellent customer service and maintain accurate patient information.

Skills

Medical insurance

Patient access

Epic experience

Medical terminology

Tools

Epic

Healthcare IT

Job description

Hanker Systems, Inc. is seeking a Patient Service/Access Representative to support patient access activities in an outpatient clinic setting. You will handle scheduling, pre-registration, referrals, authorizations, financial clearance, and registrations, while verifying insurance coverage and determining patient responsibility.

The role emphasizes accurate data maintenance, excellent customer service, and effective communication with patients and care teams to ensure smooth front-end operations.