Senior Patient Access & Scheduling Specialist

sanford; Minot (ND); Vor Ort; USD 25.000 - 35.000; Vollzeit

Zusammenfassung

Sanford Health in the United States is seeking a Senior Patient Access Representative to serve as a liaison between patients, families, physicians, and medical support staff. You will review orders, schedule procedures, and manage provider calendars with an emphasis on accurate resource allocation.

The role requires EMR familiarity, strong customer service, and accuracy in medical terminology. It is an on-site position with day shifts, serving as a key frontline representative in a fast-paced

Qualifikationen

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Must have knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Aufgaben

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
• Responsible for resource management and resolving conflicts.
• Serves as a liaison between provider and supporting providers.
• Manages provider schedules.
• May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
• May perform registration duties and work the front desk.
• May train and mentor new employees.
• May serve as an electronic medical record (EMR) super user.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Must be able to work independently, as well as part of a team.
• Must always maintain confidentiality of sensitive information.
• Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
• Must demonstrate proficiency in computer skills and use of multi-line telephone.

Kenntnisse

Customer service

EMR experience

Medical terminology

Problem solving

Multi-line telephone

Ausbildung

High school diploma or equivalent

Tools

EMR software

Jobbeschreibung

Sanford Health in the United States is seeking a Senior Patient Access Representative to serve as a liaison between patients, families, physicians, and medical support staff. You will review orders, schedule procedures, and manage provider calendars with an emphasis on accurate resource allocation.

The role requires EMR familiarity, strong customer service, and accuracy in medical terminology. It is an on-site position with day shifts, serving as a key frontline representative in a fast-paced