Patient Access & Scheduling Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is hiring a Patient Access Representative to provide extraordinary customer service to patients, acting as the first point of contact by phone or in clinic. You will greet patients, verify demographics, collect payments and coordinate scheduling and referrals.

Responsibilities include handling paperwork, establishing financial responsibility, assisting with arrangements, and managing recall and queue tasks.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations and/or settings.

Responsibilities

• Greet patients & verify demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishs and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Skills

Customer service

Medical terminology helpful

Education

High school diploma or equivalent

Job description

Sanford Health is hiring a Patient Access Representative to provide extraordinary customer service to patients, acting as the first point of contact by phone or in clinic. You will greet patients, verify demographics, collect payments and coordinate scheduling and referrals.

Responsibilities include handling paperwork, establishing financial responsibility, assisting with arrangements, and managing recall and queue tasks.